Pulse Kenya is the most followed news and entertainment platform in Kenya. It informs and engages young Kenyans around the clock and provides updates by the hour.

Pulselive Kenya

How to lodge a complaint with IPOA for issues regarding police brutality

Procedure victims of police brutality can use to get justice without retribution fears | Pulselive Kenya

Amos Robi

Experiencing police brutality is a traumatic event, and knowing how to seek justice is crucial.

Kenyans during protests or even day to day sometimes experience the excesses of police officer who are within the law mandated with protecting life and property.

The Independent Policing Oversight Authority (IPOA) is mandated to handle complaints regarding police misconduct, including police brutality, under Section 24 of the IPOA Act.

IPOA serves to ensure Kenyas who are victims of police brutality get justice and most importantly to make sure police remain in line as they execute their duties.

Dennis Milimo

READ: <a href="https://www.pulselive.co.ke/news/local/angry-kenyans-call-for-arrest-of-viral-cop-firing-at-unarmed-civilians/mc4tv5t">Kenyans outraged after viral video of cop firing at unarmed civilians in close range</a>

If you wish to lodge a complaint with IPOA, you can do so through various channels. Firstly, you can use the online complaints form available at <a href="https://ipoa.go.ke/complaints-form">ipoa.go.ke/complaints-form</a>.

If you prefer, you can also download the form, fill it out, and send it in.

Another option is to contact IPOA’s Complaints Management Team by phone at +254 792 532 626/627, +254 773 999 000, +254 772 333 000, or +254 780 490 600/601.

You can also email your complaint to <a href="null">complaints@ipoa.go.ke</a> or mail it to P.O Box 23035-00100, Nairobi, Kenya.

Additionally, you can visit a police station to lodge your complaint directly or make a complaint to the Office of the Ombudsman.

Pauline Katethya

READ: <a href="https://www.pulselive.co.ke/news/local/emmy-kosgeis-dad-bishop-jackson-narrates-how-protestors-saved-his-life-in-parliament/xmg8cvh">Emmy Kosgei's dad recounts how protesters saved him after getting stuck in Parliament</a>

If you lodge a complaint orally, an IPOA employee will document it and provide reasonable assistance to ensure a thorough investigation.

<h3>Information to include in complaints</h3>

When making a complaint to IPOA, it is essential to provide comprehensive details.

Ensure you include your name and contact information, as well as a detailed account of the incident, including when it happened, what occurred, and who was involved.

If possible, provide the names or identifying details of the officers involved and any witnesses.

It is also beneficial to include any relevant evidence, such as photographs or medical reports, to support your complaint.

<h3>What IPOA does after receiving a complaint</h3>

Upon receiving your complaint, IPOA may take several actions. They may request information or reports from the relevant government department, agency, or other bodies.

READ: <a href="https://www.pulselive.co.ke/news/local/list-of-people-whove-died-so-far-in-the-finance-bill-protests/97164m4">List of Kenyans who lost their lives in the Finance Bill protests</a>

They may also initiate an inquiry, considering the nature of the complaint and the fundamental rights and freedoms of all individuals involved.

If the complaint involves criminal proceedings, IPOA may suspend its investigation until the conclusion of those proceedings.

Additionally, IPOA may adopt findings from internal police investigations or disciplinary proceedings if deemed appropriate.

<h3>What IPOA consider during investigations</h3>

During their investigation, IPOA will consider several factors. They will examine any circumstances that may have impeded effective policing during the incident.

They will also look into any unlawful actions by the complainant, victim, or other individuals present during the incident.

If a complaint is deemed vexatious or frivolous, IPOA may refuse to investigate. However, they can reopen an investigation if new evidence emerges.

Police mete brutality on Nairobi MCA (Photos)

READ: <a href="https://www.pulselive.co.ke/news/local/kenyan-police-commanders-lucrative-pay-packages-for-haiti-deployment/z8vsr3m">Kenyan Police Commanders' lucrative pay packages for Haiti deployment</a>

<h3>Protection of complainaners and witnesses</h3>

IPOA ensures the protection of complainants and witnesses. They apply necessary modifications to laws against intimidation, harassment, or interference with witnesses or potential witnesses.

They also guard against the concealment, destruction, tampering with, or removal of evidence.

All documents and statements made during an investigation remain confidential unless IPOA determines otherwise.

The identity of a complainant will be kept confidential upon request, unless it is in the interest of justice to disclose it.

Procedure victims of police brutality can use to get justice without retribution fears

Business

lifestyle

Entertainment

News

Politics

Local

World

Celebrities

Music

Movies

Sports 

Fashion

Beauty & Health

Relationships & Weddings

Food & Travel

Lifestyle

Domestic

International 

Explore categories

The Pulse Influencer Awards has been set up to recognize and highlight bright lights in the influencer space in Kenya who are building active engaged communities around their niche or craft.

Influencer Awards

Company Pages

Breaking News & Top Stories | Pulselive Kenya

Pulse Kenya

Video

Checkout our authors for the latest content across entertainment, sports, business and more. Be first to receive exclusive updates with your free subscription straight to your phone | Pulselive Kenya

Authors | Pulselive Kenya

| Pulselive Kenya

Read the latest news across entertainment, sports, business and more. Be first to receive exclusive updates with your free subscription straight to your phone | Pulselive Kenya

Search for the latest content across entertainment, sports, business and more. Be first to receive exclusive updates with your free subscription straight to your phone | Pulselive Kenya

Search Results | Pulselive Kenya

Watch the latest videos across entertainment, sports, business and more. Be first to receive exclusive updates with your free subscription straight to your phone| Pulselive Kenya